Shipping Policy

We process and ship orders as quickly as possible. Please review the options below before completing your purchase. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses.

U.S. SHIPPING

• Free Standard Shipping on all U.S. orders over $120 USD

Estimated delivery: 5–8 business days

• Express Shipping: $13 USD

Estimated delivery: 2–3 business days

Please allow 1–3 business days for order processing before shipment. You will receive a tracking number via email once your order has shipped.

INTERNATIONAL SHIPPING

• Rates may vary

Customs taxes, duties, and import fees are not included and are the responsibility of the customer. These charges may be collected upon delivery depending on your country’s regulations.

Shipping Protection

At checkout you can add Free Returns + Package Protection for a small fee. U.S. orders only.

It does two things:

  • Free return shipping on U.S. returns and exchanges made through our portal (see our Return & Exchange Policy for how those work).
  • Coverage if your package is lost, stolen, or damaged in transit. Approved claims are resolved with a replacement when the item is available, or a full refund.

Filing a shipping protection claim — please note the deadlines

  • Theft or damage: WITHIN 7 DAYS of the package being marked delivered.
  • All other shipping protection claims: within 90 days of the order date.

If your tracking shows your package was delivered but you cannot locate it, we recommend:

  • Check your mailbox, front door, back door, and surrounding areas
  • Ask neighbors or building management if they may have received it
  • Check with your local mailroom or concierge, if applicable
File a Shipping Protection Claim

These deadlines are set by our coverage provider and cannot be extended. Please check your order as soon as it's noted as 'DELIVERED'. A claim filed after the window has closed can't be processed.

These deadlines apply to shipping protection claims only (packages lost, stolen, or damaged in transit). Returns and exchanges are separate, with their own 15-day window: see our Return & Exchange Policy.

If you declined the coverage: ISMÊ SWIM is not responsible for packages that are lost or stolen after the carrier marks them delivered. We'll help you open a claim with the carrier where we can, but we're not able to replace or refund the order.

Questions? Email us at contact@ismeswim.com