Filing a shipping protection claim — please note the deadlines

• Theft or damage: WITHIN 7 DAYS of the package being marked 'DELIVERED'.
• All other shipping protection claims: within 90 days of the order date.

If your tracking shows your package was delivered but you cannot locate it, we recommend:

• Check your mailbox, front door, back door, and surrounding areas
• Ask neighbors or building management if they may have received it
• Check with your local mailroom or concierge, if applicable

Sometimes carriers leave packages in secure or hidden locations to prevent theft.

At checkout you can add Free Returns + Package Protection for a small fee. U.S. orders only.

It does two things:

• Free return shipping on U.S. returns and exchanges made through our portal (see our Return & Exchange Policy for how those work).
• Coverage if your package is lost, stolen, or damaged in transit. Approved claims are resolved with a replacement when the item is available, or a full refund.

To file a claim:

• Go to resolve.seel.com, enter your order number and email, and select "Report a Shipping Issue" (this link is also in your order confirmation email)
• Choose what happened (lost, stolen, or damaged), select the affected item(s), and upload any supporting documents
• Theft and damage must be reported within 7 days of the package being marked delivered