FAQ
Returns & Exchanges (Applies to all orders)
What condition do items need to be in for a return?
Because we sell swimwear, hygiene is essential. To be eligible, items must be:
- ABSOLUTELY FREE OF STAINS — this includes bodily fluids and discharge, makeup, self-tanner, lotion, and deodorant marks. No exceptions, and we mean it.
- Tags on
- Unworn, unwashed, and unsoiled
- Hygiene liner attached
- Free of odors, perfume, lotion, and self-tanner
- Untied and returned in the original zip-lock bag
If these conditions aren't met, the return is rejected and sent back at your expense.
What is ISMÊ Swim's return policy?
It depends on where your order shipped:
- US orders can be returned or exchanged within 15 days of delivery, through our online portal.
- International orders are eligible for returns only (no exchanges) within 15 days of delivery, we do not provide return shipping labels, must be done independently.
For all orders, items must meet our hygiene requirements and final sale items aren't eligible. Full details for each region below. Please see the full Refund & Exchanges policy and requirements.
How long do I have to return or exchange?
You have 15 days from the date your order is delivered to start your return or exchange in our portal and ship your item back.
The full process: request within 15 days → ship it back → we receive and inspect it → your refund, credit, or exchange is released.
How are returns evaluated?
Every return is reviewed case by case at our facility. Your refund, store credit, or exchange is only released once the item is received and passes inspection — meaning it meets all of our return requirements (unworn, tags on, hygiene liner attached, no stains, odors, or body products). Items that don't comply are rejected and returned to you at your expense.
Which items are final sale?
Items bought during Black Friday promotions, sale events, or at a discounted price are final sale and can't be returned, exchanged, or refunded.
How long do refunds take?
Once your return is received and inspected at our San Diego returns center, we issue your refund to your original payment method. Please allow 2–5 business days from delivery to our facility for processing; your bank may take a little longer to reflect it and ISMÊ is not responsible for delays from bank institutions.
Shipping & Delivery
Where does ISMÊ Swim ship from?
Orders ship from the United States. Our returns are processed at our returns center in San Diego, California.
How long does shipping take?
Standard Shipping
- ~3 business days within California
- ~4–8 business days to other U.S. states
Orders placed before 2:30 PM PT ship the same business day
Orders placed after 2:30 PM PT ship the next business day
Express Shipping
- 2–3 business days
Orders placed before 12:30 PM PT ship the same business day
Orders placed after 12:30 PM PT ship the next business day
Please note that delivery timelines are estimates provided by the carrier and may vary depending on location or carrier delays.
How much is shipping? Is there free shipping?
We offer free US ONLY shipping on orders over $120. Orders below that are charged a small shipping fee, calculated at checkout.
Do you ship internationally?
Yes, orders are shipped via the carrier available for your delivery address.
Please note that ISMÊ Swim is not responsible for customs duties, taxes, or import fees. These charges are determined by your country and may be required upon delivery.
How do I track my order?
Please use the tracking link in your shipping confirmation email
Can I change or cancel my order after placing it?
We process orders quickly, so we can't guarantee changes — but email contact@ismeswim.com as soon as possible with your order number and we'll do our best before it ships.
This optional coverage is offered at checkout on US orders, matching where our self-service returns portal is available. It has two parts — Free Returns and Package Protection.
Coverage & Lost Packages
What is "Free Returns + Package Protection" at checkout?
USA ORDERS ONLY. It's an optional coverage you can add for a small fee when you check out. It does two things: it unlocks free return shipping later (US returns and exchanges through our portal), and it protects your order against loss, theft, or damage in transit. Honestly? Totally worth it. For a few extra bucks your shopping experience can be even smoother.
Is buying the coverage worth it?
If you think you might exchange or return (e.g. you're unsure about sizing) or you've had porch-theft/lost-package issues before, it's a low-cost way to protect your order and get free returns. It's completely optional but highly recommended
My tracking says delivered but I can't find my package. What do I do?
First, check around your delivery area — mailbox, front and back doors, with neighbors, and with your building's mailroom or concierge. Carriers sometimes leave packages in hidden spots. If you added Package Protection at checkout, you can file a claim (see below). If you didn't, ISMÊ Swim isn't responsible for packages once the carrier marks them delivered, but you can contact the carrier directly with your tracking number.
How do I file a claim for a lost, stolen, or damaged package?
If you added Package Protection, file a claim at resolve.seel.com using your order number and email (the link is also in your order confirmation email). Choose what happened, select the item(s), and upload any supporting documents. Theft and damage must be reported within 7 days of the package being marked delivered; all issues within 90 days of the order date.
Product Care & Brand Love
How do I care for my ISMÊ swimwear?
Rinse in cold water after each wear — especially after chlorine, salt water, or sunscreen contact. Hand wash gently, avoid wringing, and lay flat to dry away from direct sunlight. Don't machine wash, tumble dry, or iron. Avoid sitting on rough surfaces, which can snag the fabric.
Why does swimwear need to be rinsed right away?
Chlorine, salt, sunscreen, and oils break down swim fabric and can cause fading or loss of stretch. A quick cold rinse after each wear keeps the color and shape looking new.
Do you restock sold-out pieces?
We work in limited drops with statement details, so some pieces don't come back once they sell out. Sign up for restock alerts on the product page to be notified.
Sizing & Fit
Do ISMÊ bikinis run small?
ISMÊ Swim is designed with Brazilian cuts, so our bottoms offer cheekier, higher-cut coverage than most US brands and our tops run true slightly small. If you're used to full-coverage swimwear, the fit will feel more minimal by design. Check the measurements on each product's size guide before ordering.
How do I choose my size?
Use the size guide linked on every product page. If you have any questions, feel free to email us at contact@ismeswim.com or send a DM with your bra size, jeans size, and height for reference.
I'm between sizes — should I size up or down?
We recommend sizing up on bottoms for more coverage and staying true to size on tops. If you're unsure, email us at contact@ismeswim.com or via DM with your bra size, jeans size, and height for reference.
Are the bottoms adjustable?
Some of our bottoms feature tie sides that adjust for a custom fit; fixed-side styles are noted on the product page.
Can I exchange for a different size if it doesn't fit?
Yes. You have 15 days from delivery to start an exchange through our returns portal, as long as the piece meets our hygiene requirements (see Returns & Exchanges policy)
Return & Exchanges - US Orders
How do I start a US return or exchange?
Go to our returns portal, enter your order number and email, and follow the steps to choose an exchange, store credit, or refund. You'll get return instructions and a shipping label through the portal.
How long do I have?
You have 15 days from the date your order is delivered to start your return or exchange in our portal and ship your item back.
The full process: request within 15 days → ship it back → we receive and inspect it → your refund, credit, or exchange is released.
Do you offer exchanges?
Yes — for US orders. You can exchange for a different size or color through the portal. For a regular exchange, we ship your new item once your return is received and inspected. Want it sooner? Choose Instant Exchange and we'll ship it right away.
When will I receive my exchange item?
For a regular exchange, your new item ships after your return arrives and is inspected (this protects everyone, since worn or unhygienic items can't be resold). If you choose Instant Exchange, your new item ships immediately — see below.
What if the item I want to exchange for sells out?
Our pieces come in limited drops, so an item can occasionally sell out while your return is on its way back to us. If that happens, we'll reach out with your options — a different size or style, store credit, or a refund. Choosing Instant Exchange is the best way to lock in your new piece right away.
What is Instant Exchange, and how does the card hold work?
Instant Exchange lets you get your new item shipped right away instead of waiting for your return to arrive. Here's exactly how the card part works:
- When you choose it, we place a temporary hold (an authorization — not a charge) on your card for the value of the item you're returning. No money is taken; it simply verifies your card.
- You then have 15 days to ship your return back.
- Ship it back in time and it passes inspection → the hold is released and you're never charged. Your exchange is complete.
- Don't send it back by the deadline, or it comes back not in resellable condition → we charge your card for the value of the item you kept.
In short: the hold is a temporary authorization, released once your return is on its way back to us. An actual charge only happens if your original item isn't returned in acceptable condition by the deadline.
Do I have to pay for return shipping? (US)
If you added the "Free Returns" option (Checkout+) at checkout, your return shipping is free. If you didn't, a shipping/handling fee applies and is deducted from your refund or exchange. (See Coverage below.)
IMPORTANT: coverage makes your shipping free; it doesn't waive the cost of a kept item in an Instant Exchange if you don't send your return back
Returns - International Orders
Can I return or exchange an international order?
At this time, orders shipped outside the US are eligible for returns only — exchanges aren't available internationally yet. International returns are handled manually by email, not through the online portal.
How do I start an international return?
Email us at contact@ismeswim.com within 15 days of delivery with your order number and the item(s) you'd like to return. Our team will walk you through the next steps. International customers are responsible for return shipping.