FAQ

SHIPPING

U.S.A. Shipping:

  • Orders placed before 2:30 PM PT ship same day
  • Orders after 2:30 PM ship the next business day
  • We ship from California
  • Standard shipping (USPS):
  • 2 days within CA
  • 4-7 business days to other states
  • Free on orders over $65
  • Express shipping:
  • 2-3 business days for just $5

International shipping:

  • $18 

Sent via FedEx, UPS, or USPS, depending on carrier availability for your delivery address. Please note, ISMÊ Swim is not responsible for any customs fees, taxes, or duties. These charges are the customer’s responsibility and may be due upon receipt of your package.

REFUND and RETURN

If your purchase meets all the requirements outlined in our return policy, you are eligible for a refund. To proceed, please pack your order securely in a packing slip bag (feel free to reuse ours and tape it), and ship it back to the address provided in our return policy. You can use any carrier of your choice, such as USPS, UPS, or FedEx.

As soon as we receive the returned items, our team will review them to ensure they meet the policy conditions (tags on, no stains, odors, and absolutely no signs of usage). Once the review is complete, we will issue a refund for the purchase amount back to the original payment method used for the transaction.

Please note that all returns must comply with our return policy, which you can review 

https://ismeswim.com/policies/refund-policy.

Once we receive this information from you, you can proceed with the return of the item(s).

EXCHANGES

Since our inventory is very limited, we currently accept returns instead of exchanges as lots of items are out of stock. The easiest way to ensure you get your desired size is to place a new order for it and then return the original item if needed for a refund of the unwanted bikini.

Please note that all returns must comply with our return policy, which you can review 

https://ismeswim.com/policies/refund-policy

BIKINI SIZE

DM us on Instagram @ismeswim and let us know the specific top and bottom styles you’re considering, as well as the sizes you’re deciding between.

To help you find the perfect fit, please also share your height, jeans size (or your hip & waist measurements), and bra size. We’d love to assist you!

CAN'T FIND YOUR PACKAGE?

The carrier may have placed it in a safer location. Check your mailbox, front and back porches, or your building’s mailroom. If you are still unable to locate your package, please contact the carrier.