About Us

Orders placed on ismeswim.com are eligible for exchange, store credit, or refund when requested within 15 days of delivery, as long as the item meets our hygiene requirements. Final sale items are not eligible. Please see the full Refund & Exchanges policy and requirements.

Go to our returns portal, enter your order number and email, and follow the steps to choose an exchange, store credit, or refund. You'll get return instructions and a shipping label through the portal.

You have 15 days from the date your order is delivered to start your return or exchange in our portal and ship your item back.

The full process: request within 15 days → ship it back → we receive and inspect it → your refund, credit, or exchange is released.

Every return is reviewed case by case at our facility. Your refund, store credit, or exchange is only released once the item is received and passes inspection — meaning it meets all of our return requirements (unworn, tags on, hygiene liner attached, no stains, odors, or body products). Items that don't comply are rejected and returned to you at your expense.

Yes. You can exchange for a different size, color, or style through the returns portal. If you want your new item faster, choose Instant Exchange at checkout in the portal and we'll ship your new piece right away.

For a regular exchange, your new item ships after your return arrives and is inspected (this protects everyone, since worn or unhygienic items can't be resold). If you choose Instant Exchange, your new item ships immediately — see below.

Our pieces come in limited drops, so an item can occasionally sell out while your return is on its way back to us. If that happens, we'll reach out with your options — a different size or style, store credit, or a refund. Choosing Instant Exchange is the best way to lock in your new piece right away.

Instant Exchange lets you get your new item shipped right away instead of waiting for your return to arrive. Here's exactly how the card part works:

• When you choose it, we place a temporary hold (an authorization — not a charge) on your card for the value of the item you're returning. No money is taken; it simply verifies your card.
• You then have 15 days to ship your return back.
• Ship it back in time and it passes inspection → the hold is released and you're never charged. Your exchange is complete.
• Don't send it back by the deadline, or it comes back not in resellable condition → we charge your card for the value of the item you kept.

In short: the hold is a temporary authorization, released once your return is on its way back to us. An actual charge only happens if your original item isn't returned in acceptable condition by the deadline.

Because we sell swimwear, hygiene is essential. To be eligible, items must be:

• Free of any stains (no exceptions)
• Tags on
• Unworn, unwashed, and unsoiled
• Hygiene liner attached
• Free of odors, perfume, lotion, and self-tanner
• Untied and returned in the original zip-lock bag

If these conditions aren't met, the return is rejected and sent back at your expense.

Items bought during Black Friday promotions, sale events, or at a discounted price are final sale and can't be returned, exchanged, or refunded.

Once your return is received and inspected at our San Diego returns center, we issue your refund to your original payment method. Please allow 2–5 business days from delivery to our facility for processing; your bank may take a little longer to reflect it and ISMÊ is not responsible for delays from bank institutions.

If you added the "Free Returns" option (Checkout+) at checkout, your return shipping is free. If you didn't, a shipping/handling fee applies and is deducted from your refund or exchange. (See Coverage below.)

IMPORTANT: coverage makes your shipping free; it doesn't waive the cost of a kept item in an Instant Exchange if you don't send your return back